Returns

THINKING OF RETURNING AN ITEM?

To ensure the safe return of your item, please follow the steps so we can process your preferred outcome as efficiently as possible.

Please contact me by phone or email before returning any item so your return can be authorised. Failure to do this may result in no refund being issued.

To find out whether your item is eligible for return, please read our Returns Policy below.

You can return your purchase to me within 2 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn’t what you ordered. I will issue a full refund or a replacement, where available, at no additional cost. If you fail to take reasonable care of the goods before they are returned to me, and this results in damage or deterioration, we will charge you for the reduction in value.

Please note: pre-owned games may contain special offers or additional content download links that may be time-sensitive or have already have been redeemed. I provide no guarantees as to the availability of such content.

Please note, with respect to faulty items I am only able to accept returns of products with an inherent fault and not items that are no longer operating due to neglect or other means of damage – ex. disc scratching caused by hardware (commonly referred to as laser burnt).

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 2 days of receipt for a refund. They must be in their original packaging and still be sealed (if they were sealed of course). Accessories may be opened for the purpose of inspection (but not used). Please note that hardware must contain every component part (cables, batteries etc.) before it can be accepted as a return.

Please be aware that I will not refund your return postage costs, as there is no error on our part. When returning items you must ensure the goods are packaged adequately to protect against damage. I recommend that you return your item recorded delivery as I cannot be held responsible for any items that you return to us that get lost in post.

 

On receipt of your authorised return I will process your refund within 2-3 working days. Please note, this does not include your bank’s processing time. Please check with your bank if the refund has not appeared within 10 days. On the date the refund is completed, I’ll send you an e-mail message confirming the date and amount. Refunds will be made to the original payment method used for the purchase.